Privacy Policy

Information we collect

• Contact information such as name, company name, email address, phone number, and preferred contact method.
• Billing address and shipping or service address information provided during checkout or quoting.
• Order and project information including product selections, options, quantities, dimensions, requested dates, and customer notes.
• Artwork, logos, reference photographs, and other files you upload.
• Website usage information such as pages visited, device and browser type, and general location derived from IP address.

Why we collect information

We collect information to prepare quotes, produce and fulfill orders, issue digital proofs, arrange shipping, delivery, pickup, or installation, respond to inquiries, keep records of approvals, and meet accounting and legal obligations.

How contact, billing, shipping, and artwork information is used

• Contact information is used to communicate about quotes, proofs, production status, scheduling, and support.
• Billing information is used to issue invoices and to process payments through third-party payment providers.
• Shipping and service address information is shared with carriers, delivery personnel, or installation staff assigned to your project.
• Artwork and project files are used to produce your order and to prepare proofs. Approved production files are retained according to our internal record-keeping practices.

Payment information

Payments are processed by third-party payment providers. Card data is submitted directly to the payment provider through their secure processing environment. HOUSE OF ZYNQ LLC does not store raw credit-card numbers, full card data, or card security codes on this website or in our records.

Cookies and analytics

This website uses cookies and similar browser storage to keep your shopping cart contents, remember form progress, and understand general site usage. You can block or delete cookies in your browser settings, though some site features such as the cart may not function correctly without them.

If analytics services are used, they may collect aggregated usage data such as page views, referring sites, and session duration.

Service providers

We share information with service providers who help us operate the business. Depending on your project, this can include payment processors, website and email hosting providers, production or material suppliers, print partners, shipping carriers, freight companies, and installation personnel.

We do not claim that customer information is never shared. Service providers receive only the information needed to perform their function for your order, and they are expected to use it for that purpose.

Data protection

This website is served over HTTPS. We limit internal access to customer records and uploaded files to personnel who need it to perform work on your project. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Customer privacy requests

You may request access to the personal information we hold about you, request correction of inaccurate information, or request deletion of information we are not required to retain for legal, tax, warranty, or record-keeping purposes. Send requests to info@houseofzynq.org or call 404-542-9354. We respond within two business days and may ask you to verify your identity.

Email marketing consent

Marketing emails are sent only to recipients who have opted in. Every marketing email includes an unsubscribe link. Transactional messages about an active quote or order — such as proofs, invoices, shipping notices, and scheduling — are sent regardless of marketing preferences.

Cart-reminder or abandoned-cart messages are sent only where a customer has provided an email address and consented to receive them.

Children

This website is intended for business customers and is not directed to children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy as our operations or legal obligations change. The effective date above reflects the most recent revision.